Take Advantage of Back in Action UK’s Resources
See below a selection of content produced by our team at BIA UK. In our various eGuides and case studies, we discuss occupational physiotherapy, its benefits and the latest industry research.
Our Director Alex Bell discusses occupational physiotherapy in our webinar. We cover the types of absence, how occupational physiotherapy reduces absence by 20% with a run through of our calculator and some statistics from our programmes.
More Information for our Existing Clients
Privacy of Personal Information.
Due to the nature of the work carried out by Back in Action UK we need to collect information from our clients. Some of this information is personal and its collection and storage is governed by the EU’s General Data Protection Regulation (GDPR) which Back in Action (UK) are compliant with.
Back in Action UK takes its legal and ethical responsibility to protect your private information extremely seriously. We will not disclose any data to third parties without your consent, except when required by law.
We take the following precautions to ensure your personal data remains secure:
- Personal and clinical information in electronic or hardcopy form is protected by our security procedures that meet all current legislation in the UK and the guidelines of the Chartered Society of Physiotherapists and the Association of Chartered Physiotherapists in Occupational Health and Ergonomics.
- We will gain your consent before sharing information with your employer.
- We will gain your consent before sharing information with other third parties such as your GP or work OH department
- We will always process data in accordance with your rights under the EU’s GDPR.
- We will always store your data securely and retain it for 8 years as required by the law, after which it will be destroyed.
- We will always ensure the data held and shared with permission is ‘relevant and ‘appropriate’ for the purpose it was obtained
- Back In Action UK clinicians and administrators are trained to take the necessary steps to ensure your data remains private
Gaining copies of your records
If you would like a copy of your records, please make this request via email to email@example.com, including your full name, address, date of birth, and the name and location of the employer you worked for when utilising our service. The email must also include that you wish for a copy of the information held by ‘Back in Action UK’ (not just state the ‘physiotherapy records of your employer’). We will verify your identify before releasing this information.
Back in Action UK (BIA UK) expects that all their employees, contractors and temporary staff, ensure that they provide treatment and customer service which respects and promotes patients’ dignity, embraces and encourages equality and diversity and is sensitive to each patient’s individual needs.
This means that all BIA UK employees should:
- maintain confidentiality of patient information and comply with current privacy legislation;
- give patients information in a way that each individual patient can understand;
- Act in accordance with the Equality Act 2010 to ensure that all individuals receive fair and equal treatment irrespective of their age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marital status or pregnancy.
- listen to and respect their patients’ views including their religious and cultural beliefs insofar as they impact on all aspects of physiotherapy treatment;
- provide opportunities for patients to be involved in informed decision making relating to all aspects of treatment, including payment for the treatment;
- provide appropriate levels of supervision to all physiotherapists, physiotherapy students and physiotherapy assistants involved in treating patients, for whom they have responsibility;
- provide effective and appropriate treatment to patients on an individual needs basis. Appropriate and effective treatment encompasses the use of current evidence where available, is individually tailored to meet each patient’s needs, and does not exploit the patient through provision of services that are either inadequate or excessive, unnecessary or not reasonably required; and
- ensure that they demonstrate and maintain their professional competence by active advancement of their knowledge of scientific, clinical and technical developments, and ongoing legal and ethical obligations.
Patients have a right to expect that they will be treated ethically and competently by their physiotherapist. This means they should expect to be treated individually and sensitively with the best available level of skill and knowledge appropriate to their condition. Patients have the following specific rights which correspond to physiotherapists’ clinical, professional and ethical obligations:
- a right to have the information they give to a physiotherapists remain confidential, in accordance with current privacy legislation;
- a right to obtain a copy of, or information about their physiotherapy treatment notes and reports in accordance with current privacy legislation;
- a right to be involved in treatment decisions;
- a right to information about their treatment which facilitates their involvement. This includes information necessary to give their informed consent to treatment;
- a right to information about the skill level and qualifications of the physiotherapist or student physiotherapist involved in their treatment;
- a right to treatment which is appropriate and effective, based on currently available evidence and delivered by an appropriately qualified physiotherapist, supervised physiotherapist or physiotherapy student;
- a right to respectful treatment which does not exploit the therapeutic and at times dependent nature of their relationship with their physiotherapist; and
- a right to have their complaints about a physiotherapy treatment or physiotherapist taken seriously.
CSP Code of Professional conduct.
Equality Act 2010